Once you’ve got everything laid down—all materials and tools already purchased, your insurance acquired and a complete staff hired already—the next thing to do is to look for clients. These clients surely have a lot of questions they will throw on you starting from your workers’ training to your fees to what should they do with their pets when your staff come to their house to clean. The questions listed below are those you yourself should be prepared to answer:

1) Is your company reliable?
Your cleaning business must be bonded and must possess all the necessary insurance, and even a workman’s reimbursement for your staff. Make sure to keep a file listing your insurance corporation and the reporting that you have. Also, make sure to carry out background checks on all your personnel.

2) Every time your staffs clean, must there be someone in the house?
It is up to the hands of the customer to decide on this matter. If there will be no one at home, you have to ask for the key and make sure to put it back in a safe place, and know their house’s alarm code if there is one.

3) Who will provide all cleaning chemicals and tools?
It is your responsibility as a residential cleaning service provider to use your company’s materials. Instead of using ready- to- use chemicals, you can save money by buying a quality kit which will surely last.

4) What is the manner of paying your company?
Make sure that the clients clearly understand your business’ payment policies. If you need the payment at the time you provide them your service and the client will not be home, he needs to leave a check or his credit card’s number.

5) Will I have the same staffs cleaning my home every time?
It will be ideal if the same people or team cleans the house. This can result in quicker cleaning since your employees will be familiar with the house at the same time will make the clients feel more comfortable with the same staffs cleaning their home..

6) What will happen if something gets broken in the house?
Accidents do happen. Teach your crew to tell a supervisor immediately if there is any spoilt or damaged item. Then leave a note to the client clarifying about the accident and saying that the spoilt or damaged item will be taken care of by your company as soon as possible.

7) How many in your crew will clean the house?
You must have two to three individuals from your staff for each residence.

8.) What are the services that your cleaning company can offer?
List down the services included in your standard cleaning (dusting or vacuuming, or even cleaning their kitchen and their bathrooms, etc.). Inform them also on the specific services your company gives (window washing, carpet cleaning etc.) as well as the services’ corresponding charges.

9) At what time will you arrive at their house to clean?
Even when it is not probable to give your customers the exact time you will arrive at their residence, what you can tell them is the hours that you clean and the time you think you will be in their residence. For example, you can say that you clean from Monday to Friday, from 8:00 am to 5:00pm.

10) Must I do things first before you start cleaning?
Even when your job is all about cleaning the residence, you can still request your customer to pick up their children’s toys, clothes and also some other domestic stuffs that can slow down your cleaning.

For more: How to start a cleaning service