Good customer service is not enough to make a business successful. But it must exert effort to achieve “excellent” customer service instead.

The first important step to have excellent service is making sure that you are always available to cater to your client’s needs. They must be able to contact you at all times by phone or email especially during official business hours. You have to be prompt to answer as much as possible.

In case you cannot be in your office, divert your calls to your mobile phone. It is annoying for customers to call you several times but they do not receive any return call. Always check the messages in your phone more often and be sure to make return calls especially the important ones. Failure to return their calls might give the signal to the customers that they are not important so they might just look for another cleaning provider.

Another aspect to consider is listening to the complaints of customers. If they are complaining about certain portions that were not totally cleaned, always give the impression that you would do everything you can to address their concern. You may send your employees to do the cleaning or it is better that you go there personally. Your customer will feel honoured because you personally addresses his complaints. This will give a signal to the customer that you are serious in dealing with them.

When you going to your customer’s house, be sure that you show proper decorum. Smile and greet them cheerfully. Do not forget to introduce yourself and have a short conversation with your customer to know their expectations of your cleaning service. Do not show your fatigue or mood and be as professional as you can.

Ask for suggestions on what they want about things to be done and their goal after you finish cleaning. There are customers that would demand that you clean according to their style and you have to respect that.

They will be more impressed if you include some extra services to your routine which others charge extra. These can be dusting the blinds, cleaning the glass doors, or changing of sheets.

Here are some of extra services that you can offer to your customers:

Do extra things for your customer if your time permits. You will be much appreciated with these little extras.

Show some concern for their pets (if there are any). Your customer will be happy to know that you also have a passion for animals.

Give fresh flowers or gift certificates to new customers. It only costs around $9 for a presentable floral arrangement.

Leave coupons for a discount to their next schedule of cleaning or give extra service if there are special occasions such as Thanksgiving and Christmas.

Be professional in answering phone calls and replying to emails. Every time you answer the phone mention the name of your company, give your name, and ask the reason for calling. While in replying emails, be polite and professional and always include your signature.

Always be prepared when you are giving your estimates to potential customers. Bring along a list of different services, a checklist of residential cleaning, references, and of course your business card.

Always be confident because the customers love to deal with persons with high self-esteem for they feel at peace and saves them from anxiety and worries.

For more: How to start a cleaning service